Refund policy

Refund & Returns Policy

Last Updated: July 2026

At Burghley Bespoke, every piece of furniture is handcrafted and made to order specifically for you. As each item is bespoke, our returns policy differs from that of standard, off-the-shelf products.

Made-to-Order Furniture

All of our kitchen islands, larder cupboards and bespoke furniture are individually handcrafted to your chosen specifications, including size, colour and finish.

For this reason, orders cannot be cancelled or returned once production has begun, except where required by law.

Under the Consumer Contracts Regulations 2013, bespoke and made-to-order goods are generally exempt from the standard 14-day cancellation period that applies to non-customised online purchases.

Faulty or Damaged Items

We take great pride in the quality of our craftsmanship. If your furniture arrives damaged, has a manufacturing fault, or is not as described, please contact us as soon as possible, and no later than 48 hours after delivery for transit damage.

Please include:

  • Your order number.

  • A description of the issue.

  • Clear photographs of the item and any packaging, where applicable.

We will assess the issue promptly and work with you to resolve it.

Depending on the circumstances, we may:

  • Repair the item.

  • Replace the affected part.

  • Replace the entire item.

  • Provide another appropriate remedy in accordance with your statutory rights.

Natural Materials

Our furniture is made from solid timber, a natural material with its own unique characteristics.

Variations in wood grain, knots, texture, colour and natural movement are part of the beauty of handcrafted furniture and should not be considered defects.

Paint colours may also appear slightly different depending on lighting conditions and screen settings.

Customer Responsibilities

Please ensure that:

  • All measurements provided are correct before placing your order.

  • There is suitable access to your property for delivery.

  • Any custom colours, finishes or specifications are confirmed before production begins.

We cannot accept returns where incorrect measurements or specifications have been provided by the customer.

Your Consumer Rights

Nothing in this policy affects your statutory rights under applicable consumer protection laws.

If your furniture has a manufacturing fault or does not meet the standards required under the Consumer Rights Act 2015, we will provide an appropriate remedy, which may include a repair, replacement or, where appropriate, a refund.

Contact Us

If you have any questions about your order or believe there is an issue with your furniture, please contact us and we will be happy to help.

Burghley Bespoke

Email: hello@burghleybespoke.com

Website: https://burghleybespoke.com